Super Portal: Entering Cash Deals, Referrals, and Bonus Commissions

Super Portal: Entering Cash Deals, Referrals, and Bonus Commissions

Standard transactions are straightforward to enter. These edge cases trip people up. Here's exactly how to handle each one.

Cash Deals

What to enter as the lender: Enter "Cash" or "N/A" in the lender field. Do not leave it blank — a blank lender field can cause processing issues.

Earnest money: Enter the earnest money amount as normal. For cash deals, the option fee and earnest money process identically to financed deals.

No loan contingency: Leave the loan contingency / financing deadline fields blank or mark them as not applicable.

Broker Contribution (Seller Paying Buyer's Closing Costs)

When the seller is contributing to the buyer's closing costs, you need to capture this in the transaction:

1. In your transaction, locate the Concessions / Seller Contributions field
2. Enter the dollar amount the seller is contributing
3. This flows through to the closing report and CDA correctly

Note: The broker contribution is different from the buyer agent commission. Do not combine them.

Incoming Referrals (Client Sent to You)

1. Create the transaction in the Super Portal as normal
2. In the commission section, enter your net commission after the referral fee as your commission amount, OR enter the gross commission and use the referral fee field to deduct it
3. Attach the signed referral agreement to the transaction documents
4. The referral fee will be deducted before the Bramlett split is calculated

See also: Referral Agreement - Inbound

Outbound Referrals (You Send a Client to Another Agent)

Outbound referrals are entered as a separate transaction type:

1. In the Super Portal, use How To: Enter an Outbound Referral Transaction
2. You will not enter a full property address or closing docs
3. Your referral fee is your commission — enter it as such
4. Attach the signed referral agreement

See also: How To: Enter an Outbound Referral Transaction

Bonus Commissions

If a seller pays a bonus above what's written in the contract (e.g., contract says 3% and seller offers a $2,000 bonus):

1. Contact your ASM before closing to confirm how to handle it
2. Once confirmed, enter the total commission (base + bonus) in the commission field
3. Note the breakdown in the transaction notes field
4. Do not split the bonus off into a separate transaction without ASM guidance

File Upload Size Limits

If a document is too large to upload:

• Max file size: The Super Portal has an upload size limit per file
• Fix option 1: Compress the PDF at smallpdf.com or ilovepdf.com
• Fix option 2: Split the document into smaller files and upload separately (e.g., contract separate from addenda)
• Fix option 3: Submit a HelpScout ticket if compression doesn't resolve it

If you're unsure how to enter an unusual transaction, submit a ticket before closing — not after.