Where to Direct Vendor Calls While on Phone Duty
Where to Direct Vendor Calls While on Phone Duty
When you're on lead duty and a vendor calls — not a buyer or seller lead — here's how to handle it.
The Short Answer
Direct all vendor inquiries to: vendors@bramlettpartners.com
Do not attempt to vet, add, or respond to vendor inquiries yourself while on phone duty. Route them to the correct inbox and move on.
What Counts as a Vendor Call
- Service providers wanting to be added to the preferred vendor list (inspectors, contractors, lenders, title reps, stagers, photographers, etc.)
- Sales calls from real estate tech platforms or marketing services
- Any call from a business, not a consumer looking to buy or sell
Script
If you answer and it's a vendor:
"Thanks for calling Bramlett Partners. For vendor inquiries, please email vendors@bramlettpartners.com and our team will follow up with you."
Then end the call professionally. You do not need to take their information, make promises about being added to the vendor list, or forward them to anyone internally.
What NOT to Do
- Do not add a vendor to the preferred vendor list yourself
- Do not give out personal email addresses or ASM contact info to vendors
- Do not engage with sales pitches — your time on lead duty is for leads, not vendor management
If a Vendor Sends an Email to a Lead Duty Address
Forward to vendors@bramlettpartners.com and CC your ASM if you're unsure of the source. The vendor relations team handles all vendor vetting and list management.