Policies and Best Practices

Like everything at Bramlett, we keep things as simple as possible. We do have specific Policies and Best Practices (more on that below), but you can memorize our two highest-level policies and you’ll always get it right.

1. Always Put Your Client’s Best Interest First

This is pretty straightforward. Think about what is in your client’s best interest before your own. This means that you will sometimes lose a commission, but that’s okay. Over your career, doing what’s right for your clients ultimately means much more success for you. Sometimes the client is wrong about what’s in their best interest. When that happens, you need to explain to them why that’s the case. However, your commission, convenience, etc, should never come into play.

2. Ask Questions | “Two Brains” | “Sanity Check”

Any time you encounter something that you haven’t seen before, you need to “ask questions”, “get a second brain on it”, or “get a sanity check.” (These all mean the same thing!) You likely have great intuitions and what you think is the right thing to do likely is! However, consequences in real estate are huge and it doesn’t take a lot of time to make sure that you’re correct. Call a senior agent (or agent), management, or leverage the Facebook Group. (We prefer the Facebook Group so that others can learn!)

Policies & Best Practices: What is the difference?

Policies: Absolute Requirements

Our policies are simply requirements. You always have to adhere to our policies. We sometimes separate something into a "policy for company leads and a best practice for personal deals." There are sometimes exceptions to policies, but they're rare. You have to get approval from senior management to go against a policy.

Best Practices

Our best practices are things that we've learned over the years are the best way to do something. We'll almost always require best practices for company leads (which means they're a policy) because we know that they help you most efficiently close deals and help your clients. However, if you don't want to "practice a Best Practice" on your own deals, you're free to do so.

General Support / Questions

Any time you ask a question, let us know where you first looked for the answer and also propose a solution (let us know what you think the right answer is to your question.) This will help you learn how to navigate the Company Guide better, it will help us improve the Company Guide, and it helps you better learn the answer to your question for future reference.

Office Mail

Avoid having anything sent to the office, and especially avoid having anything of value sent to the office. There is usually someone there to receive deliveries, but it becomes overly complicated to make sure that you receive whatever was sent. It’s best to have anything sent directly to you. We do check the mail once/week and we notify agents whenever they have anything there that was sent to them.

Google Workspace Allowed Data Storage

Each agent is allowed 2TB of data storage in Google Workspace. There is no opportunity to exceed this, so files must be deleted if you exceed this. This is across Gmail, Drive, and Photos.

Copyright Infringement

Bramlett Residential strictly prohibits copyright infringement. Copyright infringement is the violation of one or more of the copyright owner’s exclusive rights. A copyright infringement case requires proof of: (1) ownership of a valid exclusive copyright right, and (2) defendant’s infringement of that right. Basically, it’s using a work without permission. Just because proper attribution is given to a work to avoid plagiarism, does not mean the work is being infringed upon. Let’s say an agent finds a photograph online and copies and pastes it to their website, but does not include some text that says “Source: John Doe Photography.” Unless John Doe Photography has given the agent permission to post that photo, either by specifically entering into an agreement with the agent or through the terms of use on their website, this can be considered copyright infringement.