Agent Success Managers (ASM Team)

We have an amazing staff of Agent Success Managers with decades of experience!

Save the following info:

512-955-5164 - Success Team Hotline (call or text)
support@bramres.com - this always works if you're not sure who to contact
asm@bramres.com - this is a slightly faster way to reach the team

What do they do?

The ASM Team is here to answer high-level questions. Weird contract provisions, weird situations, sanity checks, and double-checking high consequence decisions are the most common questions they answer. If it's a question that you'd love to have answered by a really experienced an amazing agent/broker, contact the ASM Team!

What don't they do?

The ASM Team is not here to answer questions about tech, to help you submit a DA, etc... Things that are normal support questions need to go to support.

Contacting the ASM Team

The fastest way to get a response is always to post the question in our Facebook Group. This is usually best for you because you'll get multiple perspectives and it's best for your colleagues because they can learn from your experience.
Sometimes, you want to talk with someone (which we highly encourage!) In that instance, call 512-955-5164 or text/email to schedule a call.
If your question/situation is nuanced, an email is preferred. You can always email support@bramres.com and they'll route you to the right place or you can email asm@bramres.com and you'll get a slightly faster response.
The ASM Team will generally respond to text messages with an email. There are difficulties with properly routing texts, so we send them all to email. Emails are easier to batch and easier to provide lots of details within.

Context Matters! (A Lot!)

When you submit questions (hopefully to Facebook) please include lots and lots and lots of details! The more details we have, the better we can help you!!!

Everything is a Teachable Moment

We don't want to be your easy button because then you're hooked on that easy button! When you submit your question (with lots of context), please also include what you think is the right answer! This way, you will build your own knowledge base and your confidence will grow.

The ASM Team strives to answer all calls, texts, and emails very quickly. The minimum coverage and response is:

M-F 9am to 6pm w/ a <1 hour call back or response
Sat/Sun 10am to 6pm w/ a 2 hour call back or response
Holidays 10am to 6pm w /a 4 hour call back
Black out holidays are what you'd expect - Christmas Eve, Christmas, Thanksgiving, & New Years