Changing an Agent's Email in the Portal

The easiest way to change an agent's email in the portal is to change it in FUB and then wait for the daily sync or prompt a manual sync.

Since FUB webhooks do not support user updates, SP doesn’t receive the changes in real time. We run a cron job every day at 6:20 AM Austin time to sync all users.

Additionally, there is a "Sync Now" link under Admin => Users, which triggers a manual sync when clicked. Please see the screenshot below and let us know if you face any issues.

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