Hiring Profiles & Test Questions

Maintenance Technician

Description:

Full-time handyman needed for a property management company. A background check and clean driving record is required. $16-$20/hour, depending on experience w/ the opportunity to move to salary. We reimburse for mileage.

Necessary Skills:

Professional appearance and demeanor is a must.
Basic HVAC troubleshooting & repair. Float switch tripped, change filters, HVAC not blowing cold, etc...
Basic plumbing troubleshooting & repair. Toilets running, clogged drains, stuck garbage disposal, etc...
Basic electrical knowledge. GFCI tripped, breaker tripped, electrical fixture doesn't work, etc...
Basic paint/drywall patching.
Basic appliance troubleshooting.
Proficient with computers & web based applications.
Can effectively communicate via email and text.

This job is great for someone who doesn't like to be confined to a desk and who likes to manage their own time. This is a great job for someone who likes to find problems to solve. This will also be best for someone who is self-directing and likes to work independently (and manage their own time). This job isn't great for someone who needs a structured schedule.

If interested, please send an email that includes your work history, why you’re interested in the job, and why you think you’d be a good fit for the job. Email alex@treatyoakproperties.com

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1. First Response Questions/Message:

{GREETING}

Thanks so much for responding! I would like to set up an interview with you. Before we schedule that, can you please help me with the following questions?

Are you comfortable with:
1. Basic HVAC
2. Basic Plumbing (changing faucets, resetting a toilet)
3. Can you safely change light fixtures?
4. Do you know how to patch/texture/paint drywall?
Do you have all of the necessary tools for this job?
Do you have reliable transportation? If so, what kind of car/truck?
Do you have a clean driving record? If not, what is on your driving record?
Can you pass a criminal background check?

Thanks so much!

{SIGNATURE}

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2 business days before the interview, send the following message:

SUBJECT: Interview Reminder + One Quick Question

BODY:

{GREETING}

I wanted to send a quick follow up to confirm our interview on {DAY / DATE / TIME} at our office at 5025 Burnet Rd #201. (We office inside the Bramlett Residential office.) The interview will take ~30 minutes. If you can please respond to confirm that you’re coming, that would be appreciated.

If you have time, can you please complete the personality profile at 16personalities.com and forward me the results? This helps us understand how you work best and is a big help.

Thanks!

{SIGNATURE}

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Test Questions - link here https://forms.gle/8JFm1hM5XJXtgXiu8

A garbage disposal isn’t working. It just makes a humming sound when you turn the switch on and nothing spins. What is likely the problem?
An air conditioner doesn’t turn on at all. What would you check and how would you fix it?
There are 3 electrical outlets in the kitchen that don’t work. What would you check first?
Do you know how to clear a clogged a/c drain pan? How do you clear it?
There is a clogged kitchen sink and you unclog it by removing a large number of orange peels. Do you think it’s important to note this and why or why not?
While you’re repairing a fence, a tenant begins asking you if you think the fence should just be replaced. What would you say to them?
A tenant has a property with an AC out and another tenant at a different property has reported a slow but active water leak in the master bath. Which would you address first and how would you go about notifying all involved parties of your plan?

Interview Questions

Are you available full time?
Do you own a computer or a tablet?
Could you tell us a bit about yourself?
What are the reasons you chose your career & what interests you about this job?
Why did you leave or why are you leaving your previous job?
What’s in the next 5 years for you?
What factor or factors about yourself do you feel are your greatest assets in providing value to your clients or your company?
What factor or factors about yourself and your career do you feel have the most opportunity for improvement?
If you had to develop a universal method for troubleshooting a problem, what would that method be?
Can you tell us about a time where you disagreed with a decision or a company policy at a job?
Can you tell us about a time where you were given a problem to solve, but did not immediately have a clear solution? How did you ultimately resolve it?
Can you tell us about a time where you were given a problem to solve, but did not have all the information you believed was necessary to solve the problem? Please explain how you gathered the information you needed and how the problem was ultimately resolved.
What are your hourly/salary requirements? If they won't answer, ask them what they were paid at their last job.
Do you have any questions for us?

Further Questions & Getting References (If not provided)

Could you send over contact info for 3 professional references (3 coworkers would be great).

We understand the sensitivity of asking current coworkers for references, so references from past jobs are absolutely fine. We don't want to cause any advance concerns with your current employer, so if you'd prefer not to provide info for current coworkers, then we're totally fine with that.

Questions for References

Our intention with checking references is primarily to verify that the candidate is truthful in the information about their past work. We want to keep questions few, minimal, and to the point. Ask along the lines of the following:

Did you work with this person and what was their role?
Was this job primarily {END TO START DATE}?
What was it like to work with them?

Questions on Health Insurance (if health insurance is being provided with the position)

Can you let us know if your employer is providing health insurance or if you are covering that yourself?

If your employer provides health insurance, could you let us know the following?

How much does your current employer currently contribute to your plan?
How many people are covered on the plan? (Just you, you + spouse, or spouse/children?)
What do you currently contribute to the plan? (How much do you pay each month for it?)

Client Concierge

Bramlett Residential is a boutique brokerage in central Austin that serves the greater Austin metro area. We close 300+ sales per year and are growing fast!

We are now interviewing for a Client Concierge in our busy office. We have a high volume of inbound calls from folks who need help moving to Austin, buying their first homes in Austin, selling their homes in Austin, & more! The right person loves talking with new people and loves Austin! When someone calls in, it will be your job to determine exactly how we can help them and who the best person (or people) in the office is to help them. After you've determined that, you'll contact that agent (or agents), let them know all of the important information, and let them take the ball!

This is a great job for someone who:

-- Loves Austin and is interested in real estate.

-- Loves talking on the phone with new people who are in an exciting (but maybe scary) transition in life.

-- Is self-sufficient and doesn't need direct supervision.

-- Enjoys an environment where they're rewarded based on their performance.

This position requires regular business hours (Mon-Fri 8/9am to 5/6pm) in the office. Starting pay is $15-$18/hour with health benefits after 90 days. After 3-6 months (depending on performance), we like to move to salary + bonuses, which will increase your take home pay by roughly 30%.

If interested, please send your resume in PDF format and a brief explanation of why you think you're a good fit for the position to eric@bramlett.me

Listing Coordinator

Bramlett Residential is a boutique brokerage in central Austin that serves the greater Austin metro area. We close 300+ sales per year and are growing fast!

We are now interviewing for a Listing Coordinator in our busy office. There is a lot that goes into preparing a property to be listed on the market and sold, and the Listing Coordinator is the key figure in this process. You'll handle managing a team that gathers up the necessary documents for a sale, interface with the listing agent & client on preparing the home (makeready, photos), prepare online & physical marketing materials, and ensure our clients receive excellent service and a smooth sale. This is a fantastic position for getting a solid grasp of the residential real estate sales process.

This position involves physically visiting properties to put in "for sale" signs, change out riders, add/remove lockboxes, & drop off flyers. Roughly 70% of your time will spent in the office & 30% will be spent out of the office. We do provide a company car (Toyota Prius) and a clean driving record is required.

This is a great job for someone who:

-- Loves Austin and is interested in real estate.

-- Is highly self-sufficient and doesn't need direct supervision.

-- Enjoys an environment where they're rewarded based on their performance.

What we're looking for

-- Previous real estate experience or an active license are not requirements, but are desirable.

-- Please note that if you're an agent, this role will not allow you to continue to sell real estate.

-- Someone who can function well without a structured schedule or direct supervision. If you enjoy managing your own day and time, this is a great position for you.

-- Previous experience managing a small team, or an interest in learning management skills.

-- Someone with a self-sufficient attitude & who enjoys using problem-solving/critical thinking skills

-- Very strong ability to prioritize tasks & organize multiple projects simultaneously

-- Clean driving record

This position requires regular business hours (Mon-Fri 8/9am to 5/6pm) in the office, with some opportunities for overtime on weekend & after hours. Starting pay is $XX-$XX/hour with health benefits after 90 days. After 3 months (depending on performance), we like to move to salary + bonuses, which will increase your take home pay by roughly XX%.

Marketing Assistant BR (VA)

Description:

Looking for a professional virtual assistant/customer service representative to work with a residential real estate brokerage based in the US. We need someone who is committed, dedicated, and highly self sufficient. The role requires a number of general administrative tasks including gathering information on real estate properties, creating Facebook ads, emailing clients to gather property documentation, & preparing marketing materials for listings. This is a great job for someone who is very self sufficient & highly detail oriented, likes to work within a team, enjoys solving problems creatively, works well from home, enjoys organization & planning, learning new skills, and is looking for long-term employment.

The position offers a lot of opportunity for developing strong administrative skills, and will come with opportunities to help improve the way the organization functions. We've 2 companies and you will be handling primarily 1st company's work most of the time, with some occasional work on the second company, which handles property management.

Necessary Skills/Requirements:

Proficient in reading/writing English. There's no need to ever speak with anyone on the phone. However, there will be a lot of written communication in English. You will be emailing our seller clients in the USA who can be very discerning, so it's important that you sound like a native English speaker. Likewise, we have many written tutorials in English which you'll need to refer to often.
Computer savvy.
Very high attention to detail is 100% critical.
Very high degree of self-sufficiency.
Strong critical thinking/problem-solving skills.
50 WPM on typing test minimum.
Reliable/fast internet with a quiet, dedicated workspace at home

Schedule: 8 PM to 5 AM PST or UTC/GMT +5 hours (Mon-Fri)

Available on public holidays for emergency requests only

Salary package: XX

Incremental pay increases on a performance basis.

7 holidays + 10 PTO (Paid time off)

Please complete the following tests & email results over with your resume:

Personality profile test at 16personalities.com
Typing test at https://www.keyhero.com/free-typing-test/
Results from this English proficiency test as well: https://www.transparent.com/learn-english/proficiency-test.html

If interested, please send an email that includes a 1-page PDF resume including work history, why you’re interested in the job, test results, and why you think you’d be a good fit for the job. Email bilal.displet@gmail.com with email title "Interview - Marketing Assistant Position".

CTC Manager (VA)

Description:

Looking for a professional virtual assistant/contract to close manager to work with a residential real estate brokerage based in the US. We need someone who is committed, dedicated, and highly self-sufficient. Your job is to cover anything related to the contract to close process. Once a property goes under contract, the CTC manager takes point on managing the project. The role requires a number of general administrative tasks including sending reports, updating reviews on sites/spreadsheets, emailing clients to gather property documentation, preparing documentation for listings, etc. This is a great job for someone who is very self-sufficient & highly detail-oriented, likes to work within a team, enjoys solving problems creatively, works well from home, enjoys organization & planning, learning new skills, and is looking for long-term employment.

The position offers a lot of opportunities for developing strong administrative skills and will come with opportunities to help improve the way the organization functions.

Necessary Skills/Requirements:

Proficient in reading/writing English. There's no need to ever speak with anyone on the phone. However, there will be a lot of written communication in English. You will be emailing our seller clients in the USA who can be very discerning, so it's important that you sound like a native English speaker. Likewise, we have many written tutorials in English which you'll need to refer to often.
Computer savvy.
Very high attention to detail is 100% critical.
Very high degree of self-sufficiency.
Strong critical thinking/problem-solving skills.
50 WPM on typing test minimum.
Reliable/fast internet with a quiet, dedicated workspace at home