Phone Duty Scheduling

Log into Callrail.com and cross reference this phone duty calendar. This will need to be done every Friday and then checked again periodically every day to make sure all shifts are covered for the week.

Here is a video tutorial on how to schedule phone duty on CallRail. Below the video is also step-by-step instructions you can cross reference.

Step-by-step instructions:

Log into Callrail
Cross reference the AM & PM entries for each day
Go under Tracking - Call Flows - Phone Duty
Each day will be split into 2 shifts- AM & PM.
You will enter two agents into each shift. This will only be for Monday-Friday, you will not have to change the weekends.
If you ever come upon only 1 agent scheduled or no agents scheduled for a shift, please send out the email template below to leadsagents@bramres.com.
Agents will reply to your email saying they have picked up a shift- from there, you will cross reference the information with the phone duty calendar and then input it into Callrail.

Subject: Phone Duty

Hi everyone!

We have a few spots still open this week for phone duty:

If you are free and would like to sign up, please do so here & send me an email letting me know you have taken the spot. Thanks!

{SIGNATURE}